Intelligent thinking about the digital service experience

Digital bricks and mortar

Earlier this month I attended Digital Bricks, an AIMIA conference in Sydney looking at the relationship between bricks and mortar retailers and their digital counterparts in both e-commerce and digital service strategy.

Want to succeed? Just be yourself

Today, more than ever before, organisations need to define what they stand for and stick to it. They have to re-learn how to be themselves, to be proud of what they are, and to deliver that to market through everything they do.

Five apps we love

The five best apps that we are using, enjoying and looking forward to,…

Touchy feely

I don’t own a car, but my other half has recently insured…

The social community that's healing the world

Windowfarming is paving the way for transforming social networks into a force for…